Fuel Island Review
|Fuel island area was clean, devoid of fuel and oil on ground||4|
|Trash barrels were emptied or had little trash in them||1|
|Fuel pump was in good working order and delivered fuel in a timely manner||5|
|Card reader and keypad was in good working order||3|
|Transaction required no additional action from driver inside the facility||5|
|There were sufficient paper towels for checking oil or cleaning||5|
|Windshield washing fluid was present, was sufficiently clean and had soap in it for cutting grease and bug guts||2|
|There was a long handled squeegee with both sides in good working order for reaching truck windshields without having to get up on the truck||5|
|A water spigot with hose was present and in good working order||1|
|An air hose with commercial truck tire pressure was available on at least every other bay||3|
|Bays with ULSD (ultra low sulfur diesel) were well marked||N/A|
|Friendliness and courtesy of facility staff, combined with wait time||N/A|
"Fuel Island Review Pilot Tennessee Greeneville"
Observations: "Fuel Island Review Pilot Tennessee Greeneville"
The layout of this truck stop is about the worst we've ever seen. The queuing area for trucks waiting to get fuel is so short that when only about half a dozen trucks are waiting for fuel, they get backed up out on the road. There are basically only two lanes to access the bays, one of which is supposed to be left open for trucks coming in to scale out.
On this particular day, we saw a man dressed in a Pilot shirt wearing a headset run out and start directing trucks to come down the scale only lane. Drivers who had already gone up as far as possible in that lane who were waiting for fuel were literally blocking access to the far right hand bays as well as the scale!
This situation is stressful for drivers.
There are not very many places to park at this truck stop either. The location is completely land-locked.
May Pilot never design another travel center like this one again!
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