This "Fuel Island Review Pilot Ohio Circleville" is a review of the fuel island at the Pilot Travel Center in Circleville, OH, USA.
This review is being conducted based upon our own expectations of what a fuel island that caters to professional truck drivers of commercial motor vehicles should be like. Mike's driver manager at his trucking company has said that the company wants feedback from their drivers regarding their fuel solutions (locations where they are assigned to get fuel). If the drivers have a bad experience, they are to report that and if the company receives enough bad reports about a particular fueling location, the company will look for alternatives. In this way, there is an economic incentive for truck stops to provide what drivers need and want when they arrive at a fueling location.
For our review, we are choosing to assign a number to each aspect of the fuel island experience:
- "5" is excellent;
- "4" is very good;
- "3" is average or ok;
- "2" is unsatisfactory and needs attention;
- "1" is poor and needs immediate corrective action; and
- "N/A" means not applicable.
We are choosing not to identify a specific bay because we figure that what goes at one bay at a facility will generally be true at all of them.
Location: Pilot Travel Center, Circleville, OH, U.S. 23, Pittsburg Road
|Fuel island area was clean, devoid of fuel and oil on ground||4|
|Trash barrels were emptied or had little trash in them||1|
|Fuel pump was in good working order and delivered fuel in a timely manner||5|
|Card reader and keypad was in good working order||5|
|Transaction required no additional action from driver inside the facility||5|
|There were sufficient paper towels for checking oil or cleaning||1|
|Windshield washing fluid was present, was sufficiently clean and had soap in it for cutting grease and bug guts||2|
|There was a long handled squeegee with both sides in good working order for reaching truck windshields without having to get up on the truck||5|
|A water spigot with hose was present and in good working order||1|
|An air hose with commercial truck tire pressure was available on at least every other bay||5|
|Bays with ULSD (ultra low sulfur diesel) were well marked||N/A|
|Friendliness and courtesy of facility staff, combined with wait time||N/A|
"Fuel Island Review Pilot Ohio Circleville"
The exit from all of the fuel bays requires drivers to make a huge serpentine maneuver to the left since the space in front of the bays is impeded by a curb and ditch. If more trucks were exiting at the same time, there might be a problem with being able to get out. Why not just design the exit so that all trucks can leave by going straight forward?
Also, we noticed something that Pilot does in other locations: the trash barrels were capped with lids with swing doors. Are these to keep the fuel island area "aesthetically pleasing"? Or to keep insects from swarming? Or to keep rain out? In our opinion, it hinders the staff from seeing just how full of trash the barrels really are!