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Shower Review Pilot West Virginia Nitro


This "Shower Review Pilot West Virginia Nitro" is a review of the shower facility at the Pilot Travel Center in Nitro, WV, USA.

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Driver Info and Shower Info Overview:
"Shower Review Pilot West Virginia Nitro"

First Name: Mike
Last Name: Simons
Country: United States
You are a...: Company Driver
How many total years of professional driving experience do you have? (Please put fractions in decimals, such as 1/2 is 0.5): 10.5
What is the name and location of the truck stop shower you are reviewing? (Example: XYZ Truck Stop, MyTown, MyState, I-### at exit ###): Pilot Travel Center,
Nitro, WV,
I-64, exit 45
On what date did you have this truck stop shower (month, day, year)?: August 13, 2010
How did you pay for this truck stop shower?: Free with minimum fuel purchase
How long was your wait for this shower?: No waiting
How were showers assigned?: Automatically via kiosk,
Shower assignment could be seen on display,
Shower assignment announcement could be heard
What shower number did you have?: 2


Shower Room Overview:
"Shower Review Pilot West Virginia Nitro"

Did you need to see the attendant and did the attendant meet your needs quickly?: Yes, I needed to see the attendant and my needs were met quickly
What special attributes did the shower room have?: No special attributes
How would you rate the cleanliness of the shower room upon your arrival?: Just OK
What was the level of dust on the top of light fixtures, air vents and fan?: A little
What was waiting for your use/enjoyment in the shower room upon your arrival?: Towel,
Washcloth,
Soap,
Bathmat,
Candy
What was the quality of the bath towel(s)?: Thick and thirsty like a beach towel
How many towel hooks were in the room and where were they?: 4,
On wall behind door,
Directly outside shower stall
How was the mirror?: Clean upon arrival,
Positioned well for tall and short drivers,
There was no light over it,
Did not fog up during my shower
How was the fan in the room?: Fan worked well and was adjustable
How was the humidity in the room?: Too humid but dissipated quickly
How was the temperature in the room?: Comfortable
How were the electrical outlets?: Worked well




Shower Specifics:
"Shower Review Pilot West Virginia Nitro"

How was the shower designed?: I could turn on the water without getting wet,
Shower head was pointed to minimize water splattering outside stall,
There was neither a shower door nor a shower curtain ,
There was a light in the shower and it worked well,
I did not feel cramped in the shower stall
How was the shower water temperature and pressure?: Water temperature and water pressure could not be controlled independently,
Water temperature fluctuated slightly,
Water pressure fluctuated slightly,
Water pressure was just right
How did you find the shower head and spray?: Spray width was just right,
Shower head was like one used in a home,
Shower head was too high to be adjusted by short users


Shower Room Specifics:
"Shower Review Pilot West Virginia Nitro"

Was counter space near the sink or space on back of sink adequate?: Yes, it was adequate
Did you feel cramped while sitting on the toilet?: No, I had adequate room
Was the toilet clean (nothing in bowl and no debris on surface) and did it flush well?: Not clean but flushed well
How was any seat in the room?: The seat was built-in and too small for an oversized shower bag
Was there a blow dryer in the room?: No
Was there a letter from the manager in the room thanking you for your business?: No
Was there any mold or mildew in the room (such as on the grout in the shower stall)?: Yes, a lot
What locks or restrictors were on the door?: Door restrictor only




Notes, Grade, Recommendation, Comments:
"Shower Review Pilot West Virginia Nitro"

Was there anything else noteworthy about your shower experience?: I was very impressed with the "hospitality" in the room, as shown in the photo. There was a nice vase of artificial flowers in the back left corner of the counter, a small dish with two pieces of candy and the arrangement of the 2 towel/washcloth rolls was nice. While there was no letter from management in the room, there was a friendly, personalized card from the janitor (Omar) sitting on the candy dish. He greeted us warmly and hoped that we would enjoy our shower.
Based on your personal expectations, what grade would you give to this shower facility and your shower experience today (A+ is best; F- is worst)?: B
Based on your experience today, would you recommend this shower facility to other professional drivers?: Maybe
Additional comments:: Although the toilet seat was up and the water in the toilet had small bubbles on top (indicative of the toilet having been cleaned), there were fecal marks in the bottom of the bowl, indicating that the bowl had not been scrubbed with a brush. This room has seen some hard usage, as evidenced by dark spots (dirt?) in the corners and rust on the mirror frame. While the built-in seat was bigger than the seats I've seen at some Pilots, it still was not big enough for my over-sized shower bag. While this shower experience would have earned an A+ on hospitality, the cleanliness would have been a C-, therefore netting a rating of B. Management needs to address the mold/mildew situation in this room and make sure that the toilets in all shower rooms are scrubbed prior to each customer's use.


Photos: "Shower Review Pilot West Virginia Nitro"

The very pleasant arrangement that greeted us on the counter in Shower #2 at the Pilot Travel Center in Nitro, WV, on August 13, 2010. The very pleasant arrangement that greeted us on the counter in Shower #2 at the Pilot Travel Center in Nitro, WV, on August 13, 2010.

Note the flowers in the vase, the candy in the dish and the pleasing arrangement of the towel/washcloth rolls.

The candy dish with two pieces of candy and personalized card from the janitor, Omar, at the Pilot Travel Center in Nitro, WV.

What an excellent touch!
The candy dish with two pieces of candy and personalized card from the janitor, Omar, at the Pilot Travel Center in Nitro, WV.







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