Fuel Island Review
Pilot South Carolina Duncan 2

This "Fuel Island Review Pilot South Carolina Duncan 2" is a second review of the fuel island at the Pilot Travel Center in Duncan, SC, USA.

Note:

This review is being conducted based upon our own expectations of what a fuel island that caters to professional truck drivers of commercial motor vehicles should be like. Mike's driver manager at his trucking company has said that the company wants feedback from their drivers regarding their fuel solutions (locations where they are assigned to get fuel). If the drivers have a bad experience, they are to report that and if the company receives enough bad reports about a particular fueling location, the company will look for alternatives. In this way, there is an economic incentive for truck stops to provide what drivers need and want when they arrive at a fueling location.

For our review, we are choosing to assign a number to each aspect of the fuel island experience:

• "5" is excellent;
• "4" is very good;
• "3" is average or ok;
• "2" is unsatisfactory and needs attention;
• "1" is poor and needs immediate corrective action; and
• "N/A" means not applicable.

We are choosing not to identify a specific bay because we figure that what goes at one bay at a facility will generally be true at all of them.

Fuel Island Review

Date: 7/9/2010

Location: Pilot Travel Center, Duncan, SC, I-85, exit 63

Observation:

The entrance to this facility is uphill from the fuel island, meaning that drivers need to be careful descending into the fuel bay area. Because the driveway is relatively short, it can back up quickly during peak operating hours. Be careful with your clutch operation if you have a heavy load when you're leaving this location since exiting the facility is an uphill grade.